Call Routing Services

Geographic call routing is one of the most popular call routing service options.

Call routing solutions can also be offered by time and date or by giving your customers a call menu option. Welcome prompts always ensure that your call answering is always standardised and professional. Call Queuing is available if your customers may be left waiting on hold.

If complex call routing and inbound call handling are important to your business, our IVR (Interactive Voice Response) and call handing services are ideal and can provision anything through from small offices up to large call centres with an effective call management solution.

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Geo-targetted Call Routing Services

Geographic routing plans include routing by:

Call Routing Services - Counties

Route calls to a particular phone destination depending on the counties called from. For instance, Company A uses a South West call centre to cover calls that come from Cornwall, Devon, Dorset, Somerset and Wiltshire. This can easily be set up with our call platform.

Call Routing Services - TV/ Television Regions

Many marketing departments use TV regions to develop marketing plans for advertising campaigns. Our call routing by TV region feature is perfect to seamlessly support television marketing plans.

We also offer a great range of alphanumeric numbers and memorable gold numbers to make your TV advertising campaign stand out.

Call Routing Services - STD

Route calls by standard local area code. For instance, you may not wish all areas within a particular county to be covered by the same call centre. Routing by STD codes provides a way around this i.e. A company wants all calls from Dorset to be covered by its South West call centre, but calls from Bournemouth to be dealt by its Southern call centre. We can work with our clients to deploy STD routing with highly complex plans that even route to every individual STD in the country.

Call Routing Services - Postcode

As for routing by STD, complex routing plans can be set up for individual areas of the country depending on their postcode territory. This is invaluable for companys that use postcodes to target their customers.

Call Routing Services - CLI

Routing by CLI enables us to route calls by individual numbers or by DDI ranges. An example of this would be whereby you had a client to whom you wanted to give special attention and personal service. With our CLI services you could route all calls from this particular client so that all their calls went directly to the key account manager and bypassed reception and call centres.

Call Routing Services - Bespoke

We can use a mixture of all the options above to create an individual routing plan specific to your company's requirements. We can create any kind of call routing plan that you require.

Talk to us about any kind of geographic/regional or post code driven call routing services plan that you have in mind. Our systems can handle the most complex kind of routing plans.

If a voice driven call routing service is what you are looking for, then our platforms can offer you everything that you need.

You can have access to your plans so you can manage them yourselves or we can do this for you.