IVR software systems & solutions | IVR services

IVR software from 08UK

Use our IVR (interactive voice response) software system and call handling services to assist creating a virtual office or virtual assistant. 08 UK offer call management with all 0844 numbers, 0845 numbers, 0870 numbers, 0871 numbers, 030 numbers, premium rate numbers and freephone numbers (0800, 0808, 0500)

If you are considering buying an expensive business IVR phone system talk to us first. 08 UK's call management IVR software offers extensive call routing and call divert options (including geographic routing, CLI call routing, STD call routing), you may not need to purchase the new telephone system you thought you needed, just use our auto attendant with one of our 08 numbers.

Automatic Disaster recovery is built into our IVR software system should any lines fail and there is also a disaster recovery solution if there should be a sudden need to move office.

08 UK's IVR software service is perfect for call centre solutions, unified call answering and voice welcomes, measuring ROI of marketing campaigns, competitions and voting and many more uses.

Call us today on 08 444 931 443

Email new@08numbers.net

With our IVR software system, calls can be routed by a variety of options:

• On engaged/not answered or not reached i.e. line failure (specified by the length of time taken to answer calls)
  
  
• By Origin by:
  
  
  • Individual CLI
  • STD
  • Counties
  • Postcodes
  • TV Regions
  • Bespoke plans as required
    
    
• By Time Periods by:
  
  
  • Time of Day
  • Days of Week
  • Specific days i.e. daily, weekly, monthly, yearly
  • Date ranges
  • Bank holidays
  • Bespoke dates
    
    
• Distribution i.e.:
  
  
  • Percentage Distribution
  • By the nth caller
    
    
• Groups
  
  
• Agents
  
  

The IVR system also offers

• Menu options
• The ability to upload voice prompts and welcomes.
• The ability to blacklist numbers from which you do not wish to receive calls
• Call queuing

You will be offered your own IVR log in so you can view online stats, make changes to routing plans or create routing plans.

08UK does not charge for set up of simple routing plans and also, at times, more complex routing plans. Costs for complex routing will be dealt with on a bespoke basis. There are no on-going costs or monthly costs for IVR services.